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Front Desk Agent (Port Aransas) Ad id: 603134831416300 |  Views: 20

Price: Contact Us
Date listed: 1 year ago
Job Summary: Represents the hotel to the guest throughout all stages of the guest's stay by working with all hotel personnel to ensure every guest experiences superior customer care. Responsibilities include registering guests, assigning rooms, accommodating special requests, and ensuring the guests have a pleasant stay and smooth checkout. Job Duties: *Welcomes guests by greeting, answering questions, responding to requests. *Provides concierge duties to guest by answering inquiries regarding hotel and other services guest may require, such as entertainment, business, shopping, and travel. * Maintains an inventory of vacancies, reservations and room assignments. * Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures. * Knows room locations, types of rooms available, and room rates. * Registers arriving guests and assigns rooms. * Posts room charges and room taxes to guest accounts. * Have knowledge about room rates, discounts and promotions and know how to handle each. * Uses persuasive selling techniques to sell rooms and to promote other services of the hotel. * Reports any unusual occurrences or requests to the manager or assistant manager. * Manages and resolves all guest complaints in a professional and courteous manner. * Processes guest check-outs and handles monetary transactions. * Maintains customers' privacy. * Maintains a high level of professional appearance and demeanor. * Performs other duties as assigned. * Contact housekeeping or maintenance staff when guests report problems. * Advise housekeeping staff when rooms have been vacated and are ready for cleaning. Location: Port Aransas Compensation: 9.00 plus incentivesPrincipals only. Recruiters, please don't contact this job poster.Please, no phone calls about this job!Please do not contact job poster about other services, products or commercial interests.

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